Support & Help Center
We are committed to delivering a fast, private, and empowering knowledge compounding experience. If you encounter any issues or questions, explore the solutions below or contact us directly.
1. Contact Support
Email: blake.chen94@gmail.com
We typically respond within 24 to 48 hours.
2. Troubleshooting & FAQ
How do I manage or cancel my Pro monthly subscription?
Because all billing is handled directly by your app store, you can manage or cancel your subscription at any time:
- iOS / iPadOS / macOS: Open device "Settings" → Tap your Apple ID at the top → "Subscriptions" → Select "Accrue Notes Pro" → Tap "Cancel Subscription".
- Android (Google Play): Open Google Play Store app → Tap profile icon → "Payments & subscriptions" → "Subscriptions" → Select Accrue Notes and cancel.
- Huawei AppGallery: Open "Settings" → "HUAWEI ID" → "Payments and purchases" → "Subscriptions" to manage.
After cancelling, you keep Pro benefits through the end of the current billing cycle, with zero recurring charges thereafter. All your local notes remain on your phone forever.
How do I restore my Pro subscription on a new device?
Navigate to "Settings → Membership & Knowledge Packs" and tap "Restore Purchases". Ensure that your device is logged into the same app store account (Apple ID, Google Account, or Huawei ID) used during subscription. If it does not unlock, email us your store receipt and we will assist promptly.
How do I transfer my notes to a new device?
You have two reliable options:
- Option 1 (iCloud Sync · Recommended): On iOS/macOS, enable "iCloud Private Sync" in settings. Open Accrue Notes on your new device signed in to the same Apple ID, and your notes will sync automatically within minutes.
- Option 2 (Manual Export/Import): Under "Settings → Data Management", choose "Export All as Markdown Archive" or "Export SQLite Snapshot". Transfer the archive via AirDrop, local network, or USB, then tap "Import" on your new device.
AI features return a connection error or timeout?
Please check the following:
- API Key Validity: Verify that your API key is correctly copied without extra whitespaces and has active credits on your provider dashboard;
- Base URL Endpoint: If using custom proxies or compatible gateways, ensure the Base URL includes the correct protocol (e.g.
https://api.openai.com/v1); - Network Connectivity: Ensure your device has an active connection capable of reaching your chosen model provider.
How can I recover accidentally deleted notes?
Accrue Notes saves local revision snapshots during editing. Tap the top-right menu on any note and select "History" to preview and revert changes. In addition, automated daily backups are stored under "Data Management → Snapshots".
3. Bug Reports & Feature Requests
We welcome your feedback! When reporting an issue via email, please include:
- Your device model and operating system version (e.g., iPhone 16 Pro, iOS 18.2);
- Accrue Notes app version (found in "Settings → About");
- Steps to reproduce the problem and screenshots/screen recordings if applicable.